Customer Complaints Procedure
The Ministry of Minerals, Energy and Water Resources exists to serve and satisfy its customer to whom we are committed to provide efficient and good quality service in the provision of:
- Reliable, adequate and good quality water
- Reliable and accessible energy and
- Efficient administration service for mineral exploration
However, should you have any query regarding our service, please do not hesitate to contact the following:
| Designation | Name | Area | Contact Telephone |
|---|---|---|---|
| 1. Permanent Secretary | Mr G. Gabaake | Headquarters | (+267) 3656602 |
| 2. Public Relations Unit | Ms D. Motshegwa | Headquarters | (+267) 3656641 |
| 3. Performance Improvement Unit | Ms S. Tsonope | Headquarters | (+267) 3656608 |
| 4. Director | Dr. Obakeng | Department of Water Affairs | (+267) 3607100 |
| 5. Director | Mr T. Ngwisanyi | Department of Geological Survey | (+267) 5330327 |
| 6. Director | Mr K. Abi | Department of Mines | (+267) 3657000 |
| 7. Director | Mr. Kerekang | Energy Affairs Division | (+267) 3640200 |
NB: We also provide suggestion boxes at the main entrance of our premises for your suggestions, complaints and observations so that you can help us to serve you better or send your comments by clicking here.
Thank you